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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

88%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The people at Ark Valley Surgery are without a doubt the most helpful, friendly, caring people of any hospital type facility I have ever been in. Thanks to all of them!"

"Love, love, love my team!"

"I was very pleased with the care given to me, I would recommend this facility to anyone. The doctor and nurses were very nice. I had excellent care. I am very thankful."



"The whole procedure went much better than expected. I have recommended Rocky Mtn. to friends - very good."

"Everyone involved with my procedure - from doctor's office to Surgery Center - was very pleasant knowledgeable and concerned with my comfort; understanding & well-being. Thank you -"

"I have always had good experience at this facility. I feel comfortable when I am there."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.